Frequently Asked Questions

You can check your billing information by logging into your SignalPoint account on our website or mobile app. Select "Billing" to view your current charges, payment history, and upcoming bills. For detailed inquiries, contact our billing department at [email protected] or call our 24/7 support line.

Our 5G network covers major urban areas including Manama, Muharraq, and surrounding business districts. We're continuously expanding 5G coverage to coastal areas and industrial zones. Check our coverage map on the Coverage page to see if 5G is available in your area, or contact support for specific location information.

Yes! SignalPoint offers international roaming in 150+ countries with competitive rates. Roaming is available for both voice and data services. You can enable roaming through your account settings, or contact us for specific country rates and packages. International roaming charges will appear on your regular bill.

Data speeds depend on your plan and network type. 4G LTE users typically experience 50-150 Mbps, while 5G users can achieve speeds up to 1 Gbps. Fiber customers enjoy symmetrical gigabit speeds. Actual speeds may vary based on network load, signal strength, and device capability. Run a speed test from our website to check your specific speeds.

SignalPoint is compatible with virtually all modern smartphones, tablets, and devices that support GSM, 4G LTE, and 5G networks. This includes devices from Apple, Samsung, Huawei, OnePlus, and many others. If you're unsure about your device compatibility, contact our support team with your device model, and we can confirm compatibility immediately.

You can upgrade or change your plan anytime through your online account or mobile app by selecting "Plans" and choosing a new option. Changes take effect immediately, and we'll prorate any charges or credits. For assistance with plan changes, call our customer service team at +973 1234 5678 or email [email protected].

SignalPoint guarantees 99.9% network uptime across our entire infrastructure. This means we maintain service availability for 99.9% of the time, with minimal downtime for maintenance and upgrades. Our redundant systems and advanced infrastructure ensure this level of reliability. If service falls below our guarantee, eligible customers may receive service credits.